Returns & Exchanges

At KINTO Thailand, we strive for your complete satisfaction with our thoughtfully designed lifestyle and tableware products. If your item is damaged upon arrival or does not meet your expectations, you may initiate a return or exchange within 14 days of receipt.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team via LINE Official Account or email with your order number and photos of the product.

• 2.
  Verification

  Our team will review your request within 2-3 business days to ensure the item is in its original packaging and unused condition.

• 3.
  Ship Item Back

  Once approved, securely pack the items and ship them to our Bangkok distribution center using a trackable courier service.

• 4.
  Refund or Replacement

  After inspection, we will issue a full refund to your original payment method or dispatch your replacement KINTO product immediately.