Frequently Asked Questions
Everything you need to know about KINTO Thailand products and services.
What is the standard shipping time within Thailand?
For orders within Bangkok and surrounding provinces, delivery typically takes 2-3 business days. For other provinces, please allow 3-5 business days for your KINTO products to arrive.
Are KINTO glass products heat-resistant?
Yes, most KINTO glassware is made from high-quality heat-resistant borosilicate glass. They are designed to withstand thermal shock and are generally microwave and dishwasher safe, but we recommend checking the specific product details for each item.
What payment methods do you accept?
We accept various payment methods including Credit/Debit cards (Visa, Mastercard), Bank Transfers, and Rabbit Line Pay to ensure a convenient shopping experience for our customers in Thailand.
Can I return a product if I change my mind?
We offer a 7-day return policy for unused items in their original packaging. Please ensure the product is in its original condition. Return shipping costs are the responsibility of the customer unless the product is defective.
How do I care for my KINTO vacuum insulated tumbler?
To maintain the longevity of your tumbler, we recommend hand washing with a soft sponge and mild detergent. Avoid using abrasive cleaners or placing the tumbler in the dishwasher unless specified on the product packaging.
Do you offer bulk or corporate gifting services?
Yes, KINTO Thailand provides special rates and customization options for corporate gifts and bulk orders. Please contact our customer service team via Line Official or email for a personalized quote.